The spreadsheet that holds everything up
One person knows it, nobody else touches it, everyone fears it will break.
The problem
A system, not patches
You are not short of technology. You are short of pieces that fit together, with someone accountable for them.
Why it happens
For twenty years, the only way to own your software was to hire a team or a vendor to maintain it. For a mid-sized company that meant paying a permanent structure for a need that is not permanent.
The result is what we see every week: pieces bought separately, someone holding them together by hand, and knowledge that lives in one person's head.
We work from a different premise: the system is yours, it is documented, and someone answers for it. If we leave one day, you are not left with a black hole.
Diagnosis
The five symptoms
Every tool speaks a different language
Invoicing, stock and sales do not talk. Someone bridges them by hand every day.
The software nobody updates
It works, but nobody has touched it for years and nobody can.
Regulation that arrives on its own
Every legal change is an emergency and an unbudgeted invoice.
The vendor who decides for you
They change the price or vanish. And what is yours is not yours.
What we do not do
We do not sell licences and disappear. We do not run migrations that leave you worse off. We do not tell you everything is fine when what you have is a patch that will last six months.
If your problem is not one we can solve, we say so and we tell you who we think can.